Terms of Service — Anneberg Transport WhatsApp Assistant
Last updated: 6 May 2026
WHO WE ARE
This service is operated by Anneberg Transport A/S, Annebergvej 2, Grønbjerg, DK-6971 Spjald, Denmark (CVR-nr. 34934819), and applies equally to all entities within the
to as "Anneberg", "we", or "us"). Where a specific subsidiary is your direct employer or contracting party, references to "Anneberg" in these terms include that entity.
WHAT THIS SERVICE IS
Anneberg Transport operates a WhatsApp Business messaging assistant available on the number +45 96 92 22 22. The assistant is designed to provide fast, accessible support
processing systems and are reviewed or delivered by authorised company staff. This service is one of several support channels we offer; it does not replace formal HR
procedures, written contracts, or legal correspondence.
WHO MAY USE THIS SERVICE
This service is open to the following categories of users:
Current employees of any Anneberg Transport group entity, regardless of their country of assignment or the specific subsidiary they are employed by, may use this service
New recruits and candidates who have received a formal offer of employment from any Anneberg group entity may use this service to ask questions about the onboarding
Clients and business partners of Anneberg Transport A/S or any group entity may contact this number to reach our team for operational or commercial matters. Please note
Members of the general public may contact this number for general information about Anneberg Transport. Responses to general public enquiries are not automated and may
Use of this service for any unlawful, abusive, or harassing purpose is strictly prohibited and will result in the user being blocked from the service.
HOW THE SERVICE WORKS
When you send a message to our WhatsApp Business number, your message is received by our automated system, which classifies your enquiry and prepares a draft response
responses before they are sent. For straightforward informational queries, responses may be sent automatically without individual human review, but a staff member remains
able to intervene at any time.
The service is available at all hours, but response times vary. Urgent matters — including accidents, medical emergencies, or safety incidents — must always be reported
DATA WE COLLECT AND HOW WE USE IT
When you send a message to our WhatsApp Business number, we receive and process the content of your message, your WhatsApp phone number and display name, and the date and
the purpose of answering your question accurately.
We process this data on the following legal bases under the General Data Protection Regulation (GDPR):
For current employees: on the basis of the performance of your employment contract (Article 6(1)(b) GDPR) and our legitimate interest in providing efficient HR support
For recruits and candidates: on the basis of pre-contractual measures taken at your request (Article 6(1)(b) GDPR).
For clients and business partners: on the basis of our legitimate interest in managing business communications (Article 6(1)(f) GDPR).
For members of the general public: on the basis of our legitimate interest in responding to unsolicited inbound contact (Article 6(1)(f) GDPR).
Messages sent through WhatsApp are also processed by Meta Platforms Ireland Ltd. in accordance with Meta's own terms of service and privacy policy. Anneberg Transport is
DATA RETENTION
Message content processed by our internal systems is retained for a maximum of 90 days from the date of the conversation, after which it is permanently deleted. Records of
for as long as required by applicable employment, accounting, or legal obligations, which may be up to 5 years under Danish and German law.
LIMITATIONS OF THE SERVICE
The information provided through this service reflects Anneberg Transport's internal policies and general rules as understood at the time of the response. It is provided
Nothing communicated through this service constitutes legal advice. Responses do not create, modify, or terminate any contractual right or obligation. Employees with
authority (such as Arbejdstilsynet in Denmark or the Arbeitsgericht in Germany).
We make reasonable efforts to ensure the accuracy of information provided, but we cannot guarantee that all responses are free from error. If you receive information that
YOUR RIGHTS UNDER THE GDPR
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request erasure of your data where we have no
about how your data is handled, contact us in writing at:
Anneberg Transport A/S
Annebergvej 2, Grønbjerg
DK-6971 Spjald, Denmark
CVR-nr. 34934819
You also have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet, datatilsynet.dk) or, where applicable, the supervisory authority in
CHANGES TO THESE TERMS
We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update
GOVERNING LAW
These terms are governed by the laws of the Kingdom of Denmark. Disputes arising from or relating to these terms or the use of this service shall be subject to the
employment.